hi David,

thanks for the morale booster. :-)

and yay, i figured out the filter and now i see the missing items needed to pass the information sent in from form #2 to confirmation form #3. thanks for the hint!

ready for another question? (i can start another thread...no biggie)..

how do i loop the duration timer? okay, so the 2nd form is made available to the user. The timer starts, and if the user doesn't fill out the 2nd form in 24 hours, they should receive a notice (by email, which i'll figure out). if that 24 hour period passes, the user doesn't fill out the form, they get an email notifying them of the form to be filled out, but another 24 hour period passes and that person STILL doesn't fill out the form, this person should be notified again. i've been trying to figure out a loop of sorts, but what i can flow from the subprocess' timer is very limited.

any ideas?

Katie

Put the current subprocess into a higher level subprocess which loops until you get the necessary action springs to mind.

This will be the point at which you wished that you did top-down design! I have not found a way of picking up graphical symbols from the existing bpm and dropping them into a subprocess, so you have to start again.

You may be heading for a more generalised escalation workflow pattern ... escalating the process to a new level of action after each time period. Another design challenge appears here ... will the escalation path be fixed into the intalio business process design or managed within business rules . By the time you have extended the existing example into considering what happens when ...
1. actioner is on holiday, leaves or is sick
2. there is a public holiday, weekend or other event extending the 24 hour period
3. the workflow task must be allowed more time because of information passed in the original request

... you may wish that you had a task labelled evaluate escalation and a simple decision in the business process.

David