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Re:Process Implementing the Escalation Workflow (0 viewing) 
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TOPIC: Re:Process Implementing the Escalation Workflow
#15672
vertig (User)
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Process Implementing the Escalation Workflow 3 Months, 2 Weeks ago Karma: 0  
Has anybody an example of process implementing an escalation workflow ?
Please let me know,
Regards,
Nicolas
 
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#15692
Shivanand (Admin)
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Re:Process Implementing the Escalation Workflow 3 Months, 2 Weeks ago Karma: 26  
Hi Nicolas,
I've enclosed here a very simple process for escalation, I hope it helps you!

Thanks,
Shivanand.
File Attachment:
File Name: Escalate.zip
File Size: 29186
 
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#15746
vertig (User)
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Re:Process Implementing the Escalation Workflow 3 Months, 1 Week ago Karma: 0  
Shivanand,
Many thanks for you post.
I tried your process and it is much clearer for me now how escalation works.
Nevertheless, I tried to add a timer before the escalation so that "ewilliams" could see her task before the escalation but it seems that my timer is not working. Could you have a look ?
Enclosed the completed file.
Thanks,
Regards,
Nicolas
File Attachment:
File Name: Escalate2.zip
File Size: 45234
 
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