helpdesk 04/02/2008,05:46 16.68 Kb

Description:

This use case illustrates the process in which user sends a query or an issue along with the "id" of that particular topic regarding which he had made a request and receives answer to query as output. For example if user sends input id as "1" and request as "classes" then output will be displayed as "Classes are the template that define the structure of the object".

Use case dependencies:

requestissue.xsd: Schema used is "answer" which is of "string" type and "request" which is of "Complex" type contains two elements which is 'id' and 'request' both are "string" type.

Requirements:

1. Intalio|BPMS Server-5.1.1.
2. Intalio|BPMS Designer-5.1.1.

Preconditions:

1. Make sure Intalio|BPMS Server is up and running fine.
2. Make sure the Process Explorer pane does not contain any Intalio|BPMS Business Process Project with same name.

Process Download & Import:

1.Download Helpdesk.zip

2.Go to File > Import.

3.In the Import wizard, select General>Existing Projects into Workspace Click Next>

4.Select the “Select archive file” radio button.

5.Browse to select the download archive file, click to Finish.

6.Right click on project, go to BPMS Designer Tools > Update BPMS Builders

Process Deployment & Execution:

1.Click on Deploy Project to Intalio|BPMS Server button in tool bar.

2.Make sure you select all runtime files while exporting to Intalio|BPMS Server.

3.Click on Finish button.

4.Open a web browser, provide url as: http://localhost:8080/bpms-console, which takes to login screen for bpms-console.

5.Login with the following credentials:

    username: 'admin' (without quotes).

    password: 'changeit' (without quotes).

6.Bpms-console will be available with deployed processes list.

7.You should see "HelpDesk: HelpDesk" process with a package name "HelpDesk", select it and click to Start.

8.This should generate a form with input text fields.

9.Type '1' in id field and type 'classes' in request field and then click on Submit button.

10.This will replace the page with an output like "answer: Classes are template that define the structure of the object".